As travelers return to the skies and competitors like American Airlines and Delta Air Lines restore pre-pandemic service elements to their longhaul premium products, United Airlines will trial a new Polaris service flow on select flights next month.
United Airlines Plans New Polaris Service Trial In February
Starting on February 1, 2022, United Airlines will test out a number of small changes to its longhaul Polaris business class product. Those include:
A new three-step main meal service in Polaris:
Step 1 – Pre-meal beverage/cocktail snack/lay table linen
Step 2 – Main meal tray with plated entrée
Step 3 – Dessert
Digital menu cards available on the United app
The trial will run from February 1-28, 2022 on the following routes:
Frankfurt (FRA) ⇄
London (LHR) ⇄
A memo reviewed by Live and Let’s Fly notes that the new service will strike a “balance” between efficiency and a “personal customer experience” onboard:
As more customers return to the skies, we know service onboard our aircraft will become busier, especially in our Polaris cabin. To strike the perfect balance between efficiency and providing a personal customer experience on board, we’ll be testing a re-engineered three-step main meal service flow on select markets in our Polaris cabin.
This new three-step service elevates the onboard dining experience for our customers, while maintaining an efficient service by reducing the number of carts and service steps when compared to pre-pandemic levels.
Wider rollout or additional changes will be based upon flight attendant feedback during the February trial.
I asked United when we might expect to see things like appetizers and cheese plates back and a spokesperson told me:
“We are continuing to monitor and evaluate our service and making gradual adjustments to ensure we are providing the highest quality products in a way that puts the health and safety of our customers and employees at the forefront of our service.”
This is certainly a step in the right direction, though it is also time to bring back the bread basket, appetizers, and multiple dessert options, such as the ice cream sundae, crackers/cheese, and petit fours. But we’ll take what we can get and restoring the linen along with digital menus and a three-course service is certainly a step in the right direction.